Shipping policy

Thank you for shopping with Bandoro. We are committed to delivering your order as quickly and efficiently as possible.

Order Processing

Orders are processed within 1–3 business days after payment has been successfully received. Orders are not processed or shipped on weekends or holidays.

Shipping Times

Estimated delivery time is 7–15 business days after your order has been shipped. Delivery times may vary depending on your location, customs processing, weather conditions, or carrier delays.

Order Tracking

Once your order has shipped, you will receive a confirmation email with your tracking information. Please allow up to 48 hours for tracking information to update.

Shipping Delays

While we strive to deliver all orders within the estimated timeframe, unexpected delays may occasionally occur due to customs, weather, carrier issues, or high shipping volumes. We appreciate your patience and understanding.

Incorrect Shipping Address

Please ensure your shipping address is correct before placing your order. If you notice an error, contact us immediately at shopping@bandoro.co. Once an order has been shipped, we cannot guarantee that address changes can be made.

Lost or Damaged Orders

If your order arrives damaged or appears to be lost in transit, please contact us at shopping@bandoro.co within 7 days of the expected delivery date. We'll work with you to resolve the issue as quickly as possible.